Business Systems Analyst (Maple Street Biscuit Company)

City/State US-TN-Brentwood
Suite 410
Home Office
105 Continental Place
Location : Postal Code


Position Summary


Please note: The role is based out of MSBC Headquarters in Brentwood, TN, and has the flexibility to work in a hybrid environment.


Maple Street Biscuit Company (MSBC) is a fast-casual breakfast, brunch, and lunch restaurant. We have a mission to help people, serve others, and be a part of the community and we operate on four (4) core principles: Comfort Food with a Modern Twist Made Consistently, Gracious Service, Immaculately Clean, and Sustainable Business.


MSBC is looking for a Business Systems Analyst to take ownership of Maple Street's Prime Cost Management systems for Food Cost and Inventory Management (CrunchTime) and Labor Cost Management (Revel/APS currently; soon to be Workday). This position will deliver technology solutions that streamline store operations, improve reporting, and drive business profitability.


This role requires a deep understanding of restaurant operations, a strong technical background, and excellent communication skills to effectively collaborate with cross-functional teams. 


Essential Duties and Responsibilities

·        Take ownership of the PCM system for Food Cost and Inventory Management (CrunchTime) and Labor Cost Management (Revel/APS currently; soon to be Workday).

·        Maintain the integrity of the systems on a daily basis, including troubleshooting errors, and researching issues with the system.

·        Provides escalation support involving product to determine root cause.

·        Update user accounts and grant permissions based on approved requests

·        Perform data validation using various reports generated from systems

·        Participate in the execution of test plans to ensure desired results are achieved

·        Collaborate with business users and owners to understand and anticipate their needs and translate them into product requirements

·        Serve as a liaison between technical staff and user groups

·        Consult with users to identify business needs and requirements

·        Perform regular maintenance and testing along with software upgrades to verify effect on existing features and functions

·        Contribute to the modification and configuration of systems to meet business needs and stakeholder requirements

·        May update and maintain user accounts and manage various permissions

·        Collaborate with vendor partners as needed; work with vendors on bug fixes

·        May develop, produce, and optimize customized reports in response to user requirements

·        Serve as subject matter expert on the capabilities and services within the product and integrated solutions

·        Facilitate release management and coordinate communications around product enhancements and releases

·        Provide product updates on a consistent basis to various stakeholders about strategy, adjustments, and progress

·        Analyze market capabilities to ensure service offerings within the product are competitive in functionality and price


Experience and Education

·        BS in related field and/or equivalent work experience

·        2+ years of experience in systems analysis support

·        Experience managing cloud-based solutions, specifically in the hospitality industry

·        Experience with point-of-sale systems and restaurant-specific software such as (Revel, CrunchTime, Workday, and APS)

·        Experience in IT vendor management


Knowledge and Skills

·        Strong understanding of restaurant operations and customer expectation

·        Proficiency in project management methodologies

·        Excellent communication and stakeholder management skills

·        Knowledge of data analytics and reporting tools

·        Ability to troubleshoot problems, complete root-cause analysis, and recommend solutions

·        Ability to adapt to a fast-paced, dynamic environment

·        A passion for innovation and a desire to stay up to date with emerging technology trends


Environment and Working Conditions

·        Must be able to sit at a desk for long periods of time during the workday.

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