Operations Coordinator

At Cracker Barrel, our mission is Pleasing People. This is evident from the moment you walk through our doors, with the first smile that greets you, from the items in our retail store to the food on the table, we welcome you home!

The Operations Coordinator provides administrative support to Restaurant Regional Vice Presidents and Restaurant District
Managers. Processes and verifies invoices and expense reports, receives calls and relays messages,completes requests for support and information, maintains databases, compiles data and generates routine and ad hoc reports. Composes and distributes management communications and correspondence, schedules appointments, arranges travel, coordinates meetings, and coordinates information and data used for performance evaluations and business planning purposes.

• Coordinates and supports daily operational tasks for the Regional Vice Presidents through scheduling
appointments, arranging travel, and coordinating meetings. Facilitates communication with District
Managers and store managers. Drafts memos and correspondence and reports and distributes to
appropriate personnel. Files and organizes for Regional Vice President. Processes Regional Vice President
expense reports.
• Maintains, updates, compiles, and generates various operations and financial related reports for
distribution to the Regional Vice Presidents, District Managers, Retail Managers, and other appropriate
personnel. Maintains and ensures accuracy of information in the Store Management Tracking System
and Performance Management System. Coordinates Performance Evaluation material. Verifies accuracy
of, tracks and processes transfers, status changes and invoices.
• Operational call center support/ Fields Q&A from stores, DM’s, RVP’s and Home office personnel as
needed.

Experience and Education
• High School Diploma and 1-3 years administrative experience; or equivalent combination of education
and experience.

Knowledge and Skills
• Strong written and oral communication skills.
• Excellent organizational and prioritizing skills.
• Proficient computer skills.
• Knowledge of standard business correspondence formats.

Environment and Working Conditions
• Hybrid work environment, mix of onsite and remote work 

NOTE: Racism, either overt or perpetuated through unconscious bias, has no place at Cracker Barrel Old Country Store, and both our Mission and People Promise are firmly rooted in the principle of valuing what everyone brings to the table. Our employees work hard to ensure that our brand, which is grounded in genuine hospitality and nostalgia, represents only what is good about those things. While our décor and food may harken back to earlier times, our inclusive culture and beliefs about equality and diversity do not.